WeClub Privacy Policy — Malaysia Member Data Protection

1 Privacy Policy Introduction and Scope

Welcome to weclub's Privacy Policy. This document is weclub's official statement on how we handle the personal information of members who register and use our online gaming platform. This policy applies to all users of the weclub website, the weclub mobile app, and all digital services operated under the weclub brand.

We understand that your trust is WeClub's most valuable asset. That is why we are committed to handling your personal data with full responsibility, transparency, and integrity. Every decision related to data management is made with our members' best interests and privacy as the top priority.

2 Types of Personal Data We Collect

Weclub only collects personal information that is genuinely necessary to operate the platform, process transactions, and fulfill our legal obligations. The following are the categories of data we may collect from you:

Weclub does not collect sensitive data categories such as medical information, religious beliefs, political views, or sexual orientation. We only process data that is directly relevant and strictly necessary.

3 How WeClub Uses Your Data

Every piece of personal data we collect has a clear and legitimate purpose. weclub uses your information for the following purposes:

• Create and manage your member account, including the registration process, identity verification (KYC), and profile management.
• Process all financial transactions — including deposits, withdrawals, and bonus payments — securely and efficiently.
• Send you important account notifications, current promotions, and weclub service updates.
• Provide effective customer support and resolve any complaints or disputes that arise.
• Detect, investigate, and prevent fraudulent activity, money laundering, or security breaches that could compromise the platform.
• Fulfill legal, regulatory, and compliance obligations applicable to weclub's operations.
• Analyze platform usage patterns to improve our services and overall user experience.
• Manage the weclub VIP loyalty program and deliver personalized offers based on your preferences and gaming habits.

4 Data Sharing and Disclosure

Weclub maintains a strict policy on the sharing of personal data. We do not disclose your information to external parties except in the following limited circumstances:

• Payment service and transaction processing providers that partner with weclub — only the minimum data required to process payments will be shared.
• Technology and infrastructure service providers that help operate the weclub platform, subject to strict confidentiality agreements.
• Government authorities, regulators, or law enforcement bodies when required by law or a valid court order.
• Independent auditors conducting financial or technical audits of weclub's operations to ensure compliance and platform integrity.

All third parties that receive your data from weclub are bound by data protection agreements requiring them to handle your information to the same strict standards as our own policy.

5 WeClub Data Security Measures

Protecting your personal data is weclub's top priority. We continuously invest in the latest security infrastructure to ensure your information is always safeguarded against unauthorized access, loss, or damage.

• 256-bit SSL encryption is applied to all data transmitted between your browser and weclub's servers, ensuring no third party can intercept your information in transit.
• Multi-layered firewall systems and integrated intrusion detection and prevention (IDS/IPS) protect weclub's server infrastructure against increasingly sophisticated cyberattacks.
• Role-based access control (RBAC) ensures that only authorised WeClub staff can access member data, and only the data necessary for their specific role.
• Two-factor authentication (2FA) is available and strongly encouraged for all weclub member accounts as an added layer of protection.
• Regular security audits are conducted by independent third parties to identify and address any vulnerabilities in the WeClub system.
• Data backups are performed regularly and stored in secure, isolated locations to ensure rapid data recovery in the event of an incident.

While weclub takes all reasonable precautions, no digital security system can be guaranteed 100% secure. We advise you to take personal protective measures as well, such as using a strong password and not sharing your login credentials.

6 Cookie Policy

The weclub platform uses cookies and similar tracking technologies to enhance your experience while using our services. Cookies are small text files stored on your device by your web browser.

• Session cookies are used to maintain your login status during an active session — these cookies are automatically deleted when you close your browser.
• Preference cookies save your personal settings, such as your preferred language and display options, for a more comfortable experience on every visit.
• Analytics cookies help WeClub understand how members use the platform so we can continuously improve our services and user interface.
• Security cookies help detect suspicious login activity and protect your account from unauthorised access attempts.

7 Your Rights as a Data Subject

As a weclub member, you have certain rights regarding your personal data that we fully respect. These rights include:

To exercise any of the above rights, please contact the weclub support team via the platform's live chat or by email at [email protected]. WeClub will process your request within 30 business days. In complex cases, this period may be extended and you will be notified accordingly.

8 Data Retention Period

Weclub does not retain your personal data longer than required for its original processing purpose or to fulfil applicable legal obligations. Our general data retention principles are as follows:

• Active account data: retained for the duration of your active WeClub membership plus any additional period required for audit purposes.
• Financial transaction records: retained for a minimum of 7 years in accordance with applicable financial and anti-money laundering legislation.
• Customer support communication logs: retained for 3 years for reference and dispute resolution purposes.
• Analytics cookie data: retained for no more than 24 months from the date of last collection.
• KYC documents: retained for the duration of active membership and 5 years after account closure in accordance with applicable regulations.

Once the retention period expires, your data will be securely deleted or anonymized in accordance with certified and responsible data disposal procedures.

9 Changes to the Privacy Policy

Weclub reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our services. All amendments will be published on this page with a clear update date.

• For material changes that significantly affect how we handle your data, WeClub will notify you via email or in-platform notification at least 14 days before the changes take effect.
• Minor amendments such as grammatical corrections or clarifications that do not alter the meaning of the policy do not require advance notice.
• Continued use of the weclub platform after any amendment takes effect will be considered your acceptance of the updated policy.

10 How to Contact WeClub for Privacy Inquiries

If you have any questions, concerns, or complaints regarding weclub's Privacy Policy or how we handle your personal data, our privacy team is ready to assist. You may reach us through the following channels:

• WeClub's platform Live Chat operates 24 hours a day, 7 days a week — the fastest way to get an immediate response.
• Email us at [email protected] — responses are typically provided within 1 to 3 business days.
• Via the "Contact Us" section in your WeClub account settings for account-specific inquiries.

Weclub is committed to handling every privacy inquiry and complaint with seriousness and professionalism. We will provide clear and meaningful responses within the stipulated timeframe. Your trust in weclub is a responsibility we carry with the utmost sincerity.